PRIVACY POLICY
Privacy Policy
Dear Rosa
Last updated: 11 October 2026
1. Introduction
Welcome to Dear Rosa. We value your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Dear Rosa collects, uses, stores and discloses personal information when you visit our website, purchase our products, create a customer account or contact us.
In this policy, “we”, “us” and “our” refer to Dear Rosa.
2. Personal Information We Collect
We may collect the following types of personal information:
• Contact information: Your name, email address and phone number.
• Delivery information: Your shipping address, including your street address, suburb, state and postcode.
• Order information: Products purchased, order history, order value and any personalisation details you provide, such as a name to be printed on a gift.
• Payment information: Payment status and transaction details necessary to process and manage your order. Card payments are processed through our payment provider.
• Account information: Information associated with a customer account if you choose to create one.
• Communications: Information you provide when contacting us with a question, enquiry, feedback or complaint.
• Website usage information: Technical information about how you interact with our website, which may include your device, browser, IP address and cookie information.
We collect only the information reasonably needed for our business activities and the services we provide.
3. How We Collect Your Information
We may collect personal information when you:
• Place an order through our website.
• Enter your details at checkout.
• Create or use a customer account.
• Submit a contact form or email us.
• Subscribe to marketing communications, where offered.
• Browse or interact with our website through cookies and similar technologies.
Where practical, we collect information directly from you. Some technical or transaction information may also be collected through the services that support our website and payment processing.
4. How We Use Your Information
We use personal information for purposes including:
• Processing and fulfilling your orders.
• Personalising products according to your instructions.
• Arranging delivery and communicating with you about your order.
• Processing payments, refunds and other transaction-related matters.
• Responding to enquiries and providing customer support.
• Managing customer accounts, where applicable.
• Maintaining the security and operation of our website.
• Meeting applicable legal, accounting and record-keeping obligations.
• Sending marketing communications where you have consented or where otherwise permitted by law.
We do not sell your personal information to third parties.
5. Sharing Your Information
We may disclose relevant personal information to third-party service providers where necessary to operate our business and fulfil your order.
These providers may include:
• Wix: Our website and online store platform, which supports website hosting, customer accounts, order management and checkout.
• Stripe: Our payment processing provider, which processes payments and related transactions.
• Delivery providers: Postal and courier services that require relevant delivery details to transport your order.
• Email and communications providers: Services used to manage business correspondence and communicate with customers.
• Technical and website service providers: Providers that help us maintain, secure and improve our website.
We share only information reasonably necessary for the relevant purpose. Third-party providers may handle information in accordance with their own privacy policies and contractual obligations.
We may also disclose information when required or authorised by law, or when reasonably necessary to protect our legal rights and prevent fraud.
6. Overseas Storage and Disclosure
Some of the third-party services we use may store or process personal information outside Australia.
Where this occurs, your information may be handled in countries where those providers or their service partners operate. The relevant countries may vary depending on the services used and their data-processing arrangements.
We will take reasonable steps to understand how our service providers handle personal information and to meet any privacy obligations that apply to our business.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain security, remember preferences and understand website usage.
Third-party applications or integrations may also use cookies or similar technologies, depending on which services are enabled on our website.
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
Where required, we will provide appropriate information or choices regarding non-essential cookies and tracking technologies.
8. Marketing Communications
We may send promotional emails or other marketing communications where you have subscribed, consented or where the communication is otherwise permitted by applicable law.
You can unsubscribe from marketing emails using the unsubscribe link provided in the message or contact us to request removal from our marketing list.
Even if you unsubscribe from marketing, we may still send essential communications relating to an order, payment, delivery, account or customer service enquiry.
We do not use your contact details for unrelated marketing purposes without an appropriate legal basis.
9. Security and Retention of Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use third-party platforms and service providers to support our online store and business operations. However, no method of electronic storage or transmission can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support and meeting legal, tax, accounting and record-keeping requirements.
When information is no longer required and we are not legally required to retain it, we will take reasonable steps to delete or de-identify it.
10. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request. Any access or correction request will be handled in accordance with applicable legal requirements.
To make a request, please contact us using the details in Section 13.
11. Privacy Concerns and Complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.
Please describe your concern and provide enough information for us to investigate. We will review your complaint and respond within a reasonable timeframe.
If your complaint cannot be resolved and Australian privacy law applies to your circumstances, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Website: https://www.oaic.gov.au/
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or applicable legal requirements.
The latest version will be published on our website, with the date of the most recent update shown at the top.
We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Dear Rosa
Email: hello@dearrosa.com.au
Website: https://www.dearrosa.com.au
We welcome your questions and will do our best to address your privacy concerns.